Your Privacy Matters: PisoGame is committed to protecting the personal data of every Filipino player. This Privacy Policy explains in plain terms how your data is handled when you use the PisoGame platform at pisogame.best.
01 Introduction
This Privacy Policy ("Policy") describes how PisoGame ("we," "us," or "our") collects, uses, stores, and protects the personal information of registered players and visitors on the PisoGame platform, accessible at pisogame.best.
PisoGame takes your privacy seriously — not because we have to, but because we believe every Filipino player deserves to know exactly what happens to their information when they sign up and play. This Policy is written in plain language, the way we would explain it to a kabayan face to face.
By creating a PisoGame account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy. This Policy works alongside our Terms and Conditions, which can be found at pisogame.best/terms-conditions.
02 Personal Data We Collect
PisoGame collects different categories of personal information depending on your level of interaction with the platform. Here is a breakdown of what we collect and why:
Registration Information
- Full legal name (as it appears on your government-issued ID)
- Date of birth (for age verification — you must be 21 or older)
- Email address and Philippine mobile number
- Username and encrypted password
- Residential address in the Philippines
Identity Verification (KYC) Documents
- Government-issued photo ID (Philippine Passport, Driver's License, SSS, PhilHealth, Postal ID)
- Proof of address (barangay certificate, utility bill, bank statement)
- Selfie or live photo for identity confirmation where required
Financial Information
- GCash number, Maya account details, or bank account information linked to your registered name
- Deposit and withdrawal transaction records
- Betting history and game session records
Technical & Usage Data
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Pages visited, session duration, and in-app behavior
- Login timestamps and access logs
| Data Category |
Examples |
Required? |
| Identity Data |
Name, date of birth, government ID |
Yes — for KYC compliance |
| Contact Data |
Email, mobile number, address |
Yes — for account communication |
| Financial Data |
GCash/Maya number, bank account |
Yes — for deposits and withdrawals |
| Gaming Data |
Bets placed, games played, session length |
Yes — for account records |
| Technical Data |
IP address, device info, browser |
Automatic — for security and analytics |
| Cookie Data |
Session tokens, preference settings |
Functional — essential cookies only by default |
03 How We Collect Your Information
PisoGame collects personal data through the following methods:
- Directly from you: When you register, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
- Automatically: When you access our platform, our servers automatically collect technical data such as your IP address, device information, and browsing behavior through cookies and similar technologies.
- From third parties: Where required by law or for fraud prevention, we may receive information from payment processors (such as GCash or Maya), identity verification services, or regulatory authorities.
No Unsolicited Collection: PisoGame does not purchase personal data lists or collect information about you from social media platforms without your explicit consent. We only gather what is necessary to operate your account safely and fairly.
04 Why We Use Your Information
Every piece of data PisoGame collects has a defined purpose. Here is how we use your personal information:
- Account management: Creating, maintaining, and securing your PisoGame player account.
- Identity verification: Confirming that you meet the age and eligibility requirements under Philippine gaming regulations.
- Payment processing: Facilitating deposits via GCash, Maya, BDO, BPI, and other local payment methods, and processing withdrawals back to your verified account.
- Customer support: Responding to your queries, resolving disputes, and providing assistance through our 24/7 support team.
- Legal compliance: Meeting obligations under the Philippines' Data Privacy Act of 2012, PAGCOR regulations, and anti-money laundering (AML) laws.
- Responsible gaming: Monitoring gameplay patterns to detect potential problem gambling and enforcing self-exclusion requests when submitted.
- Security and fraud prevention: Detecting and preventing unauthorized access, cheating, multi-accounting, and other abusive behaviors on the platform.
- Platform improvement: Analyzing usage patterns to improve game performance, UI/UX design, and overall player experience.
- Marketing communications: Sending you relevant promotions and offers — only if you have opted in. You can opt out at any time.
05 Legal Basis for Processing
PisoGame processes your personal data based on the following legal grounds under the Data Privacy Act of 2012 (Republic Act 10173) and applicable Philippine regulations:
- Contractual necessity: Processing required to provide you with the PisoGame service as described in our Terms and Conditions — including account management, payment processing, and gameplay.
- Legal obligation: Processing required by Philippine law, including KYC/AML compliance, tax reporting obligations, and PAGCOR regulatory requirements.
- Legitimate interests: Processing for fraud detection, security monitoring, platform analytics, and responsible gaming — where our legitimate interests do not override your rights.
- Consent: Where we send you optional marketing communications or use non-essential cookies, we do so based on your explicit consent, which you may withdraw at any time.
06 When We Share Your Data
PisoGame does not sell your personal data. We do not share it with advertisers or marketing agencies. We only disclose your information in the following limited circumstances:
- Payment processors: To facilitate deposits and withdrawals, your payment account details are shared with your chosen provider (e.g., GCash, Maya, BDO, BPI, UnionBank). These providers have their own privacy policies.
- Identity verification providers: For KYC compliance, we may use accredited third-party verification services. Your ID documents are shared securely under strict data processing agreements.
- Regulatory authorities: We are required to provide information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies upon lawful request.
- Legal proceedings: If required by a valid Philippine court order or law enforcement request, we will disclose the minimum information necessary.
- Business transfers: In the event of a merger, acquisition, or sale of PisoGame, your data may be transferred to the acquiring entity under equivalent privacy protections.
Your data stays in the Philippines: PisoGame primarily stores and processes your personal data within Philippine-based or Philippine-compliant infrastructure. Any cross-border transfers are conducted under appropriate safeguards in compliance with NPC guidelines.
07 How Long We Keep Your Data
PisoGame retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. General retention guidelines:
- Active accounts: For as long as your PisoGame account remains active and you continue using our services.
- Closed accounts: After account closure, we retain identity and transaction records for a minimum of five (5) years in compliance with Philippine AML regulations.
- KYC documents: Retained for at least five (5) years after the end of the business relationship, as required by law.
- Support correspondence: Retained for three (3) years for dispute resolution and service quality purposes.
- Technical/analytics data: Aggregated and anonymized data may be retained indefinitely for platform improvement purposes. This data cannot be linked back to individual players.
When personal data is no longer required, PisoGame will securely delete or anonymize it in accordance with our internal data retention policy and NPC guidelines.
08 How We Protect Your Data
PisoGame implements a multi-layered approach to data security. Here is what is in place to keep your information safe:
- TLS/SSL encryption: All data in transit between your device and our servers is encrypted using up-to-date TLS protocols.
- Encrypted storage: Sensitive data including passwords, payment details, and identity documents are encrypted at rest using strong encryption standards.
- Access controls: Only authorized PisoGame personnel with a legitimate need access personal player data, and all access is logged.
- Two-factor authentication: Available for all player accounts to add an extra layer of protection against unauthorized login.
- Regular security audits: PisoGame conducts periodic security assessments to identify and address vulnerabilities proactively.
- Incident response: In the event of a data breach, PisoGame will notify affected players and the National Privacy Commission within 72 hours as required by the Data Privacy Act.
While we take extensive precautions, no system is 100% impenetrable. We encourage all players to use strong, unique passwords and enable two-factor authentication on their PisoGame accounts.
09 Cookies & Tracking Technologies
PisoGame uses cookies and similar technologies to make our platform work properly and improve your experience. Here is a breakdown of how we use them:
| Cookie Type |
Purpose |
Can You Opt Out? |
| Essential / Functional |
Keeping you logged in, remembering your language settings, processing payments securely |
No — these are required for the platform to function |
| Analytics |
Understanding how players use the platform to improve features and performance |
Yes — via our cookie preference center |
| Session |
Temporary cookies that expire when you close your browser — used for security session management |
No — required for secure sessions |
PisoGame does not use third-party advertising cookies or behavioral tracking cookies that build profiles of your browsing habits outside of our platform. You can manage your cookie preferences through your browser settings at any time.
10 Your Data Rights as a Filipino Player
Under the Philippines' Data Privacy Act of 2012 (RA 10173), you have the following rights regarding your personal data held by PisoGame:
You have the right to request a copy of the personal data PisoGame holds about you, along with information about how it is being processed. Submit your request to support@pisogame.best and we will respond within 15 business days.
If any of your personal data held by PisoGame is inaccurate or incomplete, you have the right to have it corrected. You can update basic account details directly in your profile, or contact support for changes that require verification.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent. Note that we may be required to retain certain data for legal and regulatory compliance even after account closure.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can unsubscribe from marketing emails using the link in any communication from PisoGame, or by contacting our support team.
You may request a copy of the personal data you provided to PisoGame in a structured, machine-readable format. This right applies to data you provided directly and which we process by automated means on the basis of your consent or contract.
If you believe PisoGame has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. We always recommend reaching out to our Data Protection Officer first so we can try to resolve it internally.
How to Exercise Your Rights: Email our Data Protection Officer at privacy@pisogame.best with your full name, account username, and a clear description of your request. We will respond within 15 business days and may need to verify your identity before processing your request.
11 Minors & Age Policy
PisoGame is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of 21. All players are required to verify their age during the registration process, and identity verification may be requested before a PisoGame account is fully activated.
If we discover that personal data has been collected from a minor without verifiable parental or guardian consent, we will immediately delete that information and close the associated account. If you believe a minor has registered on PisoGame, please contact us at support@pisogame.best right away.
12 Changes to This Privacy Policy
PisoGame may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification before the changes take effect.
The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of PisoGame after changes take effect constitutes your acceptance of the updated Policy.
If you disagree with any changes to this Policy, you have the right to close your account and request deletion of your personal data (subject to legal retention requirements). Contact our support team to initiate this process.
